CUSTOMER REVIEWS

Took my van here because I had the tipm and PCM changed and they needed to be programmed so my power seats among other options would work. They charged me 160 dollars to tell me they want to charge me 476 dollars to maybe fix everything. So I asked if they could just fix the seats. I'm told yes it would be another hour and another 160 dollars. An hour goes by and they tell me it will cost another 500 dollars because they want to pull the front seats. I tell them no I'm not paying for them to pull the seats because the problem is not under the seats. Then they expected me to pay them the extra 150 dollars that they said would fix the seats. Place is a rip off and only wants to take as much money out of your pocket as possible. Avoid at all costs!

Our experience at Diehl Automotive was Great. Everyone was very helpful and never made us feel like we were asking to many questions, especially our salesman Oliver !

Positive experience. Smooth transaction. Would highly recommend.

I’d suggest buying online and or getting your work done somewhere else. Super nice employees, but I can’t say they have ever delivered on anything. Maintenance debacle I’ll leave out of this…But most recently was a part on order. I ordered a light form them that they said they had at another dealer. Next day as it was supposed to be available afternoon. We show up, and of course they couldn’t find anything about the order until 10 minutes go by asking about two other order involving a hitch. Finally they take some more info and find out that the other dealer didn’t ship the light. The gentleman stated it would be delivered the following Monday. Now today it’s Friday, and I figured no news is good news and went to pick the light up. Once again they couldn’t find the order. They talked to the maintenance manager or something that he said the inventory was wrong at the other store and it won’t be in until once again the following Monday. Naturally irritated, I asked for it to be shipped to the house. They gave me a half assed apology and charged me full price. I don’t care about the money I really don’t! But they wasted my time and money twice!

Mike Cramer was a real pro to deal with. First, he beat another Jeep dealers “best deal” by a substantial amount . Then he was prompt, professional and easy to work with. Love my new Jeep and this dealership made that possible. Well done guys, well done!

I would give 0 stars if possible. I ordered a vehicle and waited 10 months for it to arrive to only be told I would need to pay significantly more than MSRP if i wanted to purchase the car that I ordered. Mike the manager is beyond greedy as is the owner of the dealership. I asked to speak directly to Matt Diehl on 3 different occasions only to be told he was "too busy" and in meetings. When I made a deposit on the vehicle (September 2022) I was never told at any point during the ordering phase or the 10 months following that I would have to pay more than what I ordered the car for. They could've had a customer for life but instead chose short-term greed. I will be certain to continue to let people know the terrible experience I had at Diehl Automotive. My recommendation is to go anywhere else. They don't care about any local relationships. You are only a dollar sign to this dealership.

Very nice people that work there...:)

When I had my vehicle there for routine maintenance it went as smooth as possible.

Had a great experience buying a 2025 Cadillac Lyriq at Grove City chrysler. The price was far better than other dealers and the salesman was top notch.

Great service

Great customer service Steve Caravella was extremely helpful!

Showed for appointment but was told salesman was not available. In addition he had not done the research requested.

Steve Wolf is a very nice guy. He helped me tremendously with getting my new Cadillac. Highly recommend using him 😊

I have purchased many vehicles from Diehl automotive and every time has been the best experience! Everyone that works there cares soo much about providing the best possible service from beginning to end!! I can't say enough wonderful things about the people that work there. Thanks Diehl for making car buying fun and effortless!

We had a great experience purchasing our 2024 Jeep Wrangler Willy with our salesman Steve Caravella. He was very knowledgeable and was able to get us multiple discounts! We recommend this dealership and will definitely purchase vehicles from Steve in the future.

I saw an ad on Instagram and I clicked it. I didn’t leave any information because I was just looking for a car luckily Steve Wolfe at Diehl Called me the next day!!! He found me the best deal and the nicest car that I didn’t even know I wanted to get. It was the best experience when I went there to look at the car. He makes you feel like you’re just working with a friend!! He went above and beyond and I would use this dealership as long as he keeps working there the next time I buy a car!! Every single worker that I encounter that night was fantastic. This by far was the best buying experience I’ve ever had!! Kudos Steve and Diehl staff.

5 stars to the Diehl Grove City team. Everyone was welcoming and friendly. This was my first appointment with Diehl of Grove City. The service advisors greeted me at the entrance and were prepared to assist. The employees walking past the waiting room were happy to say hello and confirmed that I was being helped/asked if I needed assistance. Josh was my service advisor and MJ was my service tech for a tire change- Josh was wonderful to deal with from setting the appointment, confirming that the tires arrived and keeping me updated on progress throughout the appointment. I didn't speak with MJ directly but the inspection video was a great - while my tires were off, he took the time to show me what my brake pads and rotors were looking like. I really like the Consumer Portal and text notifications before and during the appointment. These are service's that my Honda Dealership does not offer - Diehl has great communication with their customers!

My salesman Justin was great. For being new he was helpful. Wish I knew more about what I was getting with my truck and suv. Yes got 2 vehicles within a 2 weeks. Also took way to long to get my second key that was suppose to come with my truck. Following week i traded me suv in for a jeep and the finance lady put me and my wife on the finace but my wife never filled out the paperwork. So if you want them to run your credit for no reason then make sure she does your paperwork. The jeep took over 2 hours to come up from butler which is a 45 min drive. So i had to waste another day to go back and sign all my paperwork. Then found out the battery was not charged enough for them to program so i had to take my old car back and they delivered my new one to me. Kind of crazy when the car was on their lot over night. I brought my truck to service to get second key and the cel was on she told me over 2 hours to wait to get scanned and my apointment was at 8am but when i talked with my saleman we agreed i would be there at 830. Thats ridiculous. Go to speak with manager and one salelady said they will be there about half hour. So I was waiting around then other salesman said he's off today. Then told me someone else will talk with me. NO ONE CAME TO TALK WITH ME. So I was lied to multiple times within 2 hours from different people. If you are looking to get a new vehicle and don't care about anything else. Here's the place.

Steve Caravella and his associate Debbie made our RAM purchase a pleasant experience. Thank you and the team at Diehl.

Sales rep wasn't polite

Gavin was very helpful when I decided on the truck I wanted to buy

Tried to buy here a few months ago- we had a really nice sales person who was excited to see us and knowledgeable but was told by management that, because they had a sale going on, if we weren’t buying today that we weren’t allowed to test drive or get our trade in assessed and we needed to come back the following week when they weren’t so busy. And literally showed us the door. Went to the hermitage location and got amazing service and amazing deal. Don’t even waste your time and apparently theirs too.

I loved the deal and the car. What I don't like is having my rotors warp within 4000 miles. Only to be told I would have to travel an hour to the dealership so they can diagnose it, drive an hour home. Then when they get the parts, drive an hour to get back up there have them fix it then drive an hour to get home. The car is under warranty, they do not stock simple OEM brake rotors! Really? I will just buy them and put them on myself. This will be the last car I buy from this dealership. I work for a living, explain how I take all this time of to comply? Nope, sorry, you lost a customer. Best of luck to you. The young lady that took my call has not one people skill in her body. I don't need attitude! I need my car fixed!

Delayed repair, lack of communication. Took car for scheduled repair in the body shop. Sat for two weeks before they even took it in to look at it, meanwhile I am paying for a rental. Got a text saying I would be contacted with an update but never got one. A week after the text I had to call them numerous times. Would be told I would get a call back but never did. ***Update to say I had to take car back for additional adjustments and was told I would receive a call next day to schedule appointment. It is almost 2 weeks and have not received a call. I called them yesterday and again was told I would receive a call back but have heard nothing. WILL NOT RECOMMEND ever again.

My experience was very good. The people I dealt with in sales and finance were extremely helpful and knowledgeable. They were also very positive and upbeat. Thank you all for that!

Came in for a check engine light and they were able to get me in the same day and fixed the same day. Everyone was very nice and quick. The video they sent me about my car showing me the issue was a great. Highly recommend to anyone looking for a trust worthy dealership

Best service department I’ve ever been to, the new staff is absolutely amazing .

Great dealership, Debbie Smith has helped us for the last 6 years buying vehicles. Would highly recommend.

The service department was quick and attentive in handling my vehicle needs! Highly recommend this location!

A very unpleasant experience with the service dept. And staff. They had our car for 3 weeks and never called to let us know that they did not fix the car for the reason it went there. Hard to get a hold of anyone there including management. Left multiple messages with no call backs. Management came off very disinterested to help with the problem. Just not happy about this experience. Now we have to take the car to another dealership to get the problem with the car corrected.

Wonderful service.

Honestly great service! Would recommend anyone to go here! They have videos sent to you for when the work is either done or being worked on. They’re very thorough in the service department and help you out the best they can!

steve caravella very helpful and cooperative in completing our trade-in and sale.

Great service, professional staff!

Service was excellent! Oliver was our salesman. He was knowledgeable, so nice and very respectful. I would recommend Diehl Chevrolet to everyone looking for a car. They were awesome and the process was very smooth! Love my new car!! Thank you again for everything!!!!

The sales men and GM are wormy. Steve thinks he is slick and is always trying to one up the customer. Stay far away and you will find much better deals else where. I was attempting to be a repeat customer but that had no influence on salesman. He made up a story about how my lease wouldn’t pass inspection to try to upsell another Jeep. I was able to get the same exact Jeep at another dealer for 14k less and $285 a month cheaper. Other dealers had no problem about the inspection. I know you are in business to make money but to attempt this to a possible repeat customer is sickening. I let the GM know I will be spreading the word about how they operate. RUN!

From start to finish, working with Alexis , was super smooth and so easy. I bought a Cadillac lyric from her. The discussion/negotiation started on the phone via text messages and the next couple days I was driving it home. I wish every transaction was that easy. She even arranged an airport pick up to drive me to the dealership and that was super nice Thank you Alexis🤙🏼 you the best

We were very pleased with our experience at Grove City Dodge. Deb Smith did a wonderful job of getting us the deal we wanted. She was knowledgeable about the vehicles and found the vehicle with everything we wanted. Also Steve Wolfe was so kind and helpful. And Chuck John could not have be nicer. Always a pleasure dealing with them.

Great experience! Great customer service just a great environment!

Watch out for these guys. Took two different vehicles to get quotes and was lowballed on both. Went to a different dealer and was offered 9k in trade over what these guys did.

I was able to get a vehicle perfect for me and completed with an amazing warranty!!!

Great buying experience - professional sales and finance people, good trade-in value, smooth and efficient buying process. I am happy with my car!

From sales to service this dealership is top notch. I cannot recommend them enough. We love our new car!!

Worked with Steven Wolfe specifically. He was very transparent and professional. Went the extra mile to help me when I bought my car.

I wish I could give them a zero. My mom had wrecked her car and authorized the repair with the possibility that it didn't fix it but the fact that they told her the part she needed (a little rubber seal) only came with a brand new bumper that would cost around $6000 was not true. She paid almost $1000 for them to replace the sensor and they shoved a rag behind the sensor to hold it in place. I ordered the part (a small rubber seal) online from a Mopar dealer for $16 and put the sensor back in the bumper with the part and a small zip tie that they told her she had to replace the whole bumper for. Amazing how they did all that but couldn't get the rubber seal. I spoke to a sales manager who told me he would look into it and get back to me. He never did. He said he left me a message but amazingly enough I never had a message or a missed call. When I called weeks later to tell them it was fixed and ask if they wanted their shop rag back, I was told I should just be happy that I could fix it and that they don't know how I could find a part that their shop of professionals couldn't. She was considering buying a new car from them. No way! They are ridiculous.

Salesperson DEBBIE SMITH, rocks! Our buying experience was the BEST we ever had! She is very knowledgeable about the vehicles. Helpful in every way possible, answers ALL of your questions & the Friendliest we have encountered!!! Buying a car is a big ordeal, Debbie helps the process go ever so smooth 😎 . If you are looking for a car, please go see her, & tell her we recommended her! You won't be disappointed!!!

Great dealership. Drove up from Beaver County to purchase here. Pricing is much better customer service is top notch and Debbie Smith is fantastic in sales. Will be a customer life.

Went to look at a car that said "available" but got there and found out it wasn't even detailed and they were waiting on parts for it...? Who does business like that? We purchased a vehicle elsewhere the next day.

What incompetent "people". Tire pressure sensor light came back on the day after they supposedly "fixed" it. Was told I'd have to pay the diagnostic fee AGAIN! Got the rehearsed speech about " their time". What about MY time? They could keep conning me forever with this racket. I told them absolutely NO, and walked out. I will NEVER go back. They left my car a mess, and messed with things I didn't ask them to do. Deserve no stars!!